Made a reservation by mistake

Karen-And-Dave0
Level 1
Santa Cruz, California, United States

Made a reservation by mistake

 Hi there, I was trying to inquire about a place last night and by mistake it turned into an accepted reservation from a host. Now I am getting charge a cancelation fee of $25 and there is a pending charge for the full amount on my credit card. How do I get in tought with the company to remove this charge?
Anyone know?

 

1 Reply 1
Bridget0
Level 10
Redmond, WA

So sorry this happened to you!

 

if you can still see your reservation confirmation email there is an Airbnb contact number there to call.

 

airbnb isn't known for refunding their fees but it is worth an ask if you cancelled immediately!

 

good luck!

bridget