Hello @Richard1830, @Michelle53, @Jerry250, @Emiel1,
I've just shared an update on this subject in a few other discussions here in the Community Center, so you may have this information already, but I wanted to let you know just in case.
There was a technical bug that impacted a small number of hosts and guests (on November 11, 2020). The bug has been resolved and accounts have been restored, but we know that some hosts might have had cancelled bookings as a result.
Our community support team has been working with impacted hosts and guests to make it right and is standing by to help those that are still having issues.
By the sounds of it, you haven't been impacted by this which is good to hear, it is a small number of host so hopefully this will be the majority of hosts here in the CC.
For anyone reading this comment who is impacted, as I say our support team are available to help and so if you haven't been contacted already and are concerned please do contact them directly and I'm sure you can get this sorted.
I'm here if you need me.
Thanks everyone and please do let anyone else know about the update if you spot it discussed elsewhere in the CC.
Lizzie
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Thank you for the last 7 years, find out more in my Personal Update.
Looking to contact our Support Team, for details...take a look at the Community Help Guides.