Hi Fellow Airbnber's - please help!
I have a two-bedroom cottage in which I can only accommodate up to 3 persons including a child or infant; not in addition to. However, Airbnb state infants are excluded from my maximum occupancy at the time of booking!
I am simply not covered on insurance to accept more than 3 persons, my property is not big enough to take more and it would be a serious breach of fire and health and safety to do so!
Some time ago, I received a booking for 2 adults, 1 child and 1 infant. I guess around the time Airbnb changed their booking parameters to exclude infants from the overall number of guests.
I contacted them immediately to advise and was simply told to add 'Maximum Occupancy' to my listing under 'Additional rules'.
I have today had my third booking for 2 adults, 1 child and 1 infant. I responded to the guest straight away to explain the situation i.e. not being covered by insurance etc. BUT they have come back to me with a screenshot of Airbnb's booking 'How many guests?' stating infants are not included.
I will be contacting Airbnb again in the morning but is there a way around this I am not aware of!? Can anyone advise? This is simply crazy!