Message not recognised by AirBnB

Philip2399
Level 1
Cape Town, South Africa

Message not recognised by AirBnB

If I want to message a client to say that they need to change a booking (wrongly entered). AirBnb do not recognise this as a response and my response rate is compromised.

2 Replies 2
Elaine701
Level 10
Balearic Islands, Spain

Really? I haven't noticed that. 

Sarah977
Level 10
Sayulita, Mexico

@Philip2399  If you are talking about a Booking Request that is incorrect, just messaging back does not count as a response ( it does for an Inquiry). You must either accept or decline a Request within 24 hours. So if the guest doesn't respond appropriately within that time period, or withdraw their request, you need to click on decline.