A host (call him Mark) recently described a problem, that seems to me to be an exceptionally common problem which hosts bring to the host communities to ask about. Mark said that the guest booked 4 people, but that 6 people actually arrived. He thought at first that only 4 guests would stay, as this had been the arrangement and what they paid for (and he doesn't allow more than 4 to stay at his home -- which is an entire house listing). However, the next day when he went by the house to see the guests off and check them out, he saw all 6 people inside, and as they left, he saw that they were all carrying luggage, so it was clear they had all stayed there.
Do you have any advice for Mark?
Give them a thumbs down bad review AND report the infringement immediately to airbnb.
The only way that airbnb can survive long term is to make sure these types of people are weeded out from all of the other wonderful guests who come thru airbnb.
Also, I personally think he should be paid for the extra guests out of the security deposit.
Hi! If you give a poor review to your guest, wouldn´t he or she do the same with you? Right now I have a problem with a group that booked for 5 people, and now they are 8 staying at the house. They are mad and pissed off because we have a maximum occupancy of 12, and the price per night should be the same for 12, 5 or 8 people. We have an additional rate per night after 6 guests.
I wait until they give a review before I give one, at least I try. I also try to wait to input to till they give a review or the last day we can before asking for money. Also - If you give a bad review airbnb does not show that review unless they give one to you - so all they have to do is not give you a review ans they are in the clear. Finally - make sure to point out there us extra cleaning the more guests there are - linens, dishes, and generally 8 peopls make more of a mess than 4.
Reviews are posted 14 days after trip regardless of weather both parties reviewed. So if the guest doesn’t give you a review, their review will be public eventually.
@Julia You have got it wrong.
A review written will ALWAYS show up after the 14 days of review window is over. It doesn't matter if it is a good or a bad review. The host can't read the review before the guest writes one. And vice versa.
It doesn’t matter if you wait or not wait. You cannot see a revode until the 15 day period is up OR both the host and guest leave a review then they post at the same time. There is no seeing a review first to determine your review or vise verses. I always have this problem. I am polite to the guests in letting them know the house rules and then I give them a 1 star rating. After the review period is up/ or they leave a review.... that’s when I go and request the funds for extra guests brought.
Uhhhh no wrong information. It doesn’t matter if you wait or not wait. You cannot see a review until the 15 day period is up OR both the host and guest leave a review then they post at the same time. There is no seeing a review first to determine your review or vise verses. I always have this problem. I am polite to the guests in letting them know the house rules and then I give them a 1 star rating. After the review period is up/ or they leave a review.... that’s when I go and request the funds for extra guests brought.
They can't see your review until you review them. The review period is 14 days. Reviews are not public until both people have done the reviews. You should wait until the 13th day to do your review. Only then will they get the messages saying... 'xxx left you a review, you can't see it until you leave one for them.' Maybe they won't see the email or won't have time to review you. Good luck.
We have had more liars than truthful people this winter at our ski destination. When confronted about their extra guests they just keep lying. I wish we could boot them out and keep the money...that would stop all the extra guests....this rating system holds no weight. Or we should be able to automatically send them a bill through aiAirb and it's immediately charged.
Do you confront them directly or go through Airbnb? I wouldn’t confront them directly; I’d simply put in a change to the reservation, noting the extra people and adding the charges there. Then Airbnb would have to collect the extra money. If you’ve been doing that and they’ve refused, I’m sorry to hear it. That’s really beyond annoying.
I have exactly this situation. One person booked but at least two used my property.
They now argue it was an AirBnB sopftware glitch which prevented them from entering two persons at the booking stage. So actually now saying: "Yes I know we were underbooking". Nobody else seems to have had these problems with the booking machine so rather unlikely. I will certainly not be getting into any sort of argument with the people involved who now also argue that they used the word "we" in their correspondence with us. So it is our fault?
I believe this issue with "underbooking" is now common practice with AirBNB because so many hosts are not on the premises to check either on arrival or departure.
I am leaving it up to AirBNB to sort the issue out.
At the moment I have somebody who looks after my property while I am away and I will be returning in the next few days. Until then I have decided to block the property on AirBNB's system. I will however allow bookings from Booking.com where I believe this is not such a common problem because the hosts on booking.com are often boardig houses and small businesses where it is much more likely that somebody will be at the property to hand over the keys when the guests arrive.
It might be wise to indicate in your description that guests will be met on arrival even if you are not actually always going to be there.
IWe actually have a second property in Germany where the situation is quite different in such cases and I have had personal experience where somebody was arrested. The rules in the BRD (I only have them in the original German Version) are:
"Ist einem zukünftigen Mieter bereits bei Unterzeichnung eines Mietvertrages bewusst, dass er der Verpflichtung zur Mietzahlung nicht nachkommen will und/oder kann, begeht er mit dem Vertragsabschluss Einmietbetrug. Er täuscht den Vermieter also vorsätzlich mit falschen Tatsachen bezüglich seiner finanziellen Situation – und macht sich damit strafbar. Vermieter können deshalb zivil- und strafrechtlich gegen den nicht zahlenden Mieter vorgehen."
As one can see this is a specific crime and can be followed up both by prosecution and civil litigation. Let us just hope that enoufgh people get caught out and it becomes public enougfh that potential swindlers will think twice about putting too few people in their bookings.
If you do not react immediately you are allowing your guests to cheat you. I believe that people who bring extra guests without prior notice are really delberately trying to cheat or defraud the host. I do not want those kinds of people staying in my house. They are fundamentally dishonest.
During check-in and before handing the keys over, confirm the number of guest staying. If they admit more will stay overnight send through a booking alteration with the increase in price or as it seems in this case, they are only staying one night, ask for a cash payment immediately to cover the extra 2. If the apartment cannot sleep more than 4 and that is the maximum the host needs to make that crystal clear. Not much else you can do if the guest lies apart from giving them a bad review. At least you can save the next host the same fate!