This morning, (Oct 28 2018) multicalendar stopped working for me accross all platforms. I just got off the phone with customer support. After speaking with two different reps, and going through all the troubleshooting, I was finally told that the multicalendar is undergoing a 'redesign' and is currently available only to hosts with 6 or more properties. The link to access the calendar is still on my account, but it just defaults back to my first listing's month-view calendar. No error, no explanation to that effect, nothing.
This is just ridiculous. I don't see any reason they could have for enacting this minimum. Bandwidth conservation? 'encouraging' people to add more listings? On the current documentation page it states that accounts with multiple listings will be able to use the multicalendar (as in, more than one). It has worked for years when I had 2 listings, and now that I have 4. This is an indispensible tool for serious hosts who host rooms full time, and anyone who hosts mutiple, short term reservations back to back, all year round. It is a huge hassle to try to fit longer reservations when you have to switch them from listing to listing without being able to see all listings next to each other with a bird's eye view. Changing prices, seeing when listings are to be cleaned was much easier. Quickly being able to see when no properties were booked so you could plan a vacation. I mean, the uses are just endless! There's a reason all regular rental and hotel software platforms have this feature!
The rep said that they may or may not keep the 6 listing requirement once the feature is fully rolled out, and that there's no way to know for sure, but for now it's 'broken.' Even if they are doing testing to determine this, I don't see why the current multicalendar has to be inacessible. He said it should work with properties with more than 6 listings. So that means all of these hosts who have less than 4 suddenly have no access to this tool, even if the redesign is still not finalized and rolled out?
I just wanted to get this out there since it's something that happened recently and I'm sure other serious hosts would find frustrating. It has happened before, and it has been fixed. I know that there are alternatives to this, such as Google calendar or management software, but you either have to a). pay for it, or b). it just doesn't work well (does not show picture or enough info, not visually easy to see check ins and outs because it doesn't place reservations halfway over the next day as typical hotel calendar software does).
They really need to fix this, and allow people with more than one listing to use this feature. And if they're doing a redesign or something else, please at least don't break this feature while updating it!
