@Rachael26
Yeah, my feeling was a bit the same, I didn't watch the link....80% of these links end up as sales pitches and I did find the initial post to be sort of stating the bleedin obvious.
We all have differing hosting styles and I have found out with mine, you can do too much! Offering cheese plates to guests, cooking the odd meal, supplying beers and ciders in the fridge, these things start to be become expected by future guests and they feel a bit dudded if they don't get them, even though they would not dream of getting them in another listing.
The higher you stick your head, the more chance you have of getting it hit!
It boils down to the fact that we are hosts, we are not guests parents or nurse-maids.....give em information and a very professional sound space to stay in and leave it at that. And as for the maintenance things, that is just a matter of course.
I posted one of these 'ckecklist' things a couple of months ago here on the forum as a general post, not disappear somewhere else to read it but, that refered to a routine I need to do when servicing the listing between guests. it is the sort of checklist the garage mechanic does when he services your car.
This not only makes sure I have done everything I need to do, but, a dated, ticked copy of it is prominent in the house rules for each guest to see, so, for those who might get the idea, this sort of tells them that this might not be the hosting to try out for a 'freebie' should something have been overlooked.....thanks to that checklist, nothing gets overlooked!
Yeah Rachael....once again, I'm with you on this one!
Cheers.....Rob