Yesterday I messaged Airbnb support advising them I was having problems with the 'performance reporting' on my listing. It was not a big issue, but I do like to see the occupancy numbers and pricing trends to help determine my listing price.
They replied promptly and told me that the problem was not on my end, but a system problem. The Airbnb support rep. said they would escalate my issue. Today, I received a phone call advising me that other hosts had reported similar experiences, and they were working on it.
There was no definite time on the fix but advised there was nothing for me to do, and hopefully, it is corrected shortly. However, the support person said they recognize the frustration for hosts and 'for my patience' they sent a $25 travel coupon.
I know we all have different interactions with Airbnb support and wondered what your recent experience has been?