Inna,
You cracked me up. I laughed so loud that I just woke up the house! 🤣
I have been doing this a long time and have often contemplated my own worse scenario, from using tongs to pick up & dispose of used condoms, to beautiful dish ware left on the patio with old guacamole being consumed delightedly by cockroaches to the guest that thought doing a charcoal cleanse while on vacation was a good idea and I had to replace all linens, repaint the wall, reupholster a chair and remove/replace the grout and new blinds all sprayed with black charcoal; of course the gust denied it..... I was so livid and determined to not comply with her disrespect, but rather found my own respect in dumpster diving until I found the deactivated charcoal! Wow, Airbnb was so fantastic in assisting to collect the costs that exceeded the damages.
in truth, my sincere congratulations on actually checking! A mistake that many hosts don't do and 'assume' that it's being done. I had an old cleaning person that said I was a "Special kind of Picky" (I accepted the title like a gold at the olympics). I have no problem getting down & dirty to scrub floors or show new housekeepers the best/most efficient cleaning methods, which also saves on expenses over time of wasted products or not recycling properly. (Why not use the remaining roll of paper towels to finish the glass cleaning? Some housekeepers will open a new roll just for that & throw out the old roll.!😤 (This attention also saves your furniture from incorrect cleaning with abrasive chemicals etc...)
As I have grown and manage many units; I have Scaled UP to do both Pre-Arrival inspections as well as Post Departure inspections prior to housekeeping entering. While this sounds encumbersome; here is the benefit: It puts controls in place to prevent any he/she said claims that are not valid, along with us finding valuables guests leave behind so we can return to them, additionally, we document any discoveries with photos should a claim arise to protect ourselves (both from less than stellar guests, but also from repair/cleaning contractors) After some time, I eventually had to hire up to continue my standards. While this was fearful to take on additional expenses, it allowed me to grow my business in marketing and more personal attention to my guests! I AM QUITE PROUD OF OUR MANY ,MANY REVIEWS FOCUSED ON CLEANLINESS!!!
We all know the Golden Rule, treat others as you would want to be treated. I personally want every guest to have the very best experience just as I would want. I don't know if it's their first vacation in 20 years, or possibly their last one together, but I do want them to make memories to last a lifetime. 🤗
Happy Hosting Inna,
Cathy
