My guest asked me to cancel and now the days are blocked??

in
London, United Kingdom
Level 1
174 Views

My guest instant booked and then told me that she wouldn't arrive until midnight, I said that this was too late and that my check in times are stated withing the description.  The guest requests that I cancelled which I did and those days are now blocked and there seems to be now way to unblock them...

 

It was not my fault but I am being punished by airBnB, I think it would not be unresonable to have this resolved by getting the dates unblocked but how on earth do I go about doing this?

 

Thanks

1 Reply

Re: My guest asked me to cancel and now the days are blocked??

in
La Quinta, CA
Level 10

@Nicholas51  Your listing is "business ready" which means a guest can check in any time as stated in your check in time - anytime after 3 PM so I am unclear why the guest could not check in as long as she paid for the day.

 

You cancelled the booking so the automatic system will block the dates.  Not sure you can get the dates unblocked as according to what you state here, the guest asked for check in under your current "business ready" designation.

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