My guest can't read my messages

[Iona-And-Julien0]

Hello, I have a guest who can't read my message, he can see I have sent one but can't see the whole message, its very frustrating. Does anyone else have this problem?

thanks Iona

[Sarah-and-Alex0]

Hi Iona, if the messages are going to text and are too long, they may cut off.  Otherwise maybe a technical glitch - good luck!

[Matt-And-Jeff0]

Same problem but only if the guest is looking at the message in a text. If they open the message in their email or thru the Airbnb site they can see the entire message. Where is the guest opening the message?

[Ed-and-Hugh0]

@Iona-And-Julien0 They should use the full web site to read or send messages.

[Valerie350]

I have emailed several airbnb hosts thru airbnb web site with specific questions about their property.  I get a text reply which I cannot see more than approximately 10 words, then the test stops. When I open the email, the questions I asked are not there and there is no reply, only the invite to book. if I were an airbnb operator I would not be happy.  Comment about using the whole website is not useful, it does not resolve the problem.