I had a guest have an unsuccessful suicide at our place. Dragged through a night of distress whilst helping police. I went looking everywhere for help on the Airbnb website, or find a contact and couldn't see anything. I don't understand why it didn't give me this post earlier. After her begging to stay and not having any ground to do anything else, I felt stuck. She is under the mental health care and her therapist (maybe psychiatrist) indicated she should never have been supported by her carers to live here. Alarm bells!!! I am mostly living 120kms away. How do you process personality disorder, mood disorder with suicidal ideation, intense sexual abuse therapy? Trapped!!! I have gone through the expense of extra travel 500+km, paid for a carer for my Mum for two weeks, taken out 4 days in meetings to get my head around what I'm needing to supervise over this time. Day and a half later, all set up at my end. Another day and a half of chasing meetings with her and carers I get told she is needing to live alone but hasn't found a place. Is this because I mentioned she might be alone with males? SO IS SHE STAYING OR??? Next day I get a cancellation come through. MIXED FEELINGS-FRUSTRATION/RELIEF. I would have loved to have known that 3 days ago. Then get a phone call from government department who funded her stay demanding a refund because my partner didn't want her there. WTF!!! He was out of town; she never meets him or talked to him. Did they consider her condition may need exploring further? Would it not have been supportive for her to help flesh out what was the truth, and not a distorted view which makes us villains (which we aren't) and her a victim (which she isn't). Do they know how to support her condition? personality disorder can be googled - here a clue - go for drilling down to the truth first and foremost. NIGHTMARE GUEST Realisation, I'm about to be vilified, without any regard to the misuse of my home and I've forked out all these resources for no profit. BULLS*&T Next day, I get a request for a full refund because we didn’t want her there. ARE YOU F*&KING KIDDING ME!!! Okay she has a condition so maybe this distorted take on it is understandable. But I'm not supporting a health system using my home in this way without any offer of support or disclosure so a proper discussion can occur to see if it was ever going to be a fit for EVERYONE. ENOUGH OF THIS ABUSE OF MY GOODWILL!!! I decline it, and am ready to defend my stance. What about my extra expenses. My mother is my priority during this time, this situation placed Mum second. Behind the Guest whose family was less than an hour away, but where were they? Undisclosed mental health patients requiring specialist support, are using AirBnB homes as part of a next step in the mental health re-housing program. SUPPORT AIRBNB?? I find finally stumble across this message and I send a request for help on Victoria link. I get a lovely email that they’d love to chat. No number, not clear how that will work. I wish I could have found more easily the contact. I can't be the only one who goes round in circles on the site.