So we recently recieved our superhost status with 20 reviews all 5 stars. However we just found out yesterday that our listing is completely gone in the airbnb search. We can see it if we log in as our own account but once we log out and do the same search it is no where to be found. I understand the listings will go up and down the results but in this case it is gone completely. We have tried using different setting, different browers and no luck. We recently declined a request but is that why? I'd understand if that made our listing fall behind the other listings but should not completely block it.
We even called Airbnb twice and both time they could not offer any definiet answer. I even put the list on snooze and relist but still no luck. This is very frustrating and upsetting - can anyone please help?