My listing went missing since last Saturday -- host be aware it could happen to anyone

Jing181
Level 2
New York, United States

My listing went missing since last Saturday -- host be aware it could happen to anyone

https://www.airbnb.com/rooms/20813964

 

when I put in clifton park, ny in the search box, usually my listing comes first page but not anymore.

 

I have been a superhost for years with good reviews then all of sudden my listing is not searchable anymore.

 

Been talking to airbnb since Sunday still no solution.

 

It has nothing to do search ranking, fiters, etc. Simply put my listing went missing.

 

I made a duplicate listing at the mean time but it's not the same since it has gotten no reviews...

 

Some people commented it's a geocode issue (which I tried to do that with airbnb with no success) and some hosts say it has to do secrete alogo they put on the listings....anyway it seems  like airbnb is experimenting on hosts at host's expense of not taking on bookings.

 

I searched some other forum and it seems like this is a common problem with other hosts as well since 2016.

 

Any suggestions?

3 Replies 3
Pat271
Level 10
Greenville, SC

It wasn’t working yesterday, but this morning your link above is working for me, and your listing is displayed on the first page.

Jing181
Level 2
New York, United States

@Pat271  Thanks for looking into this. Airbnb won't give any explanation as to why this is happening. It's system bug that they never fixed at the expense of the host losing bookings.  It's random problem since 2013.  It's a serious quality issue with the website. 

Emiel1
Level 10
Leeuwarden, The Netherlands

@Jing181 

 

You can always check if listing is in the search system (and also test under which conditions it shows up) by using this link:

 

https://www.airbnb.com/s/homes?host_id=343950&map_toggle=true

 

Good to see it is working (again) now.