PLEASE join me in contacting AirBnB asking that they post their customer service number boldly in a couple of places so that we don't lose potential members and bookings.
I personally do not do business with a site that does not include their contact number since I can't trust that it is a legitimate site. AirBnB does not include their customer service phone number on the site, not even for potential members trying to get verified or guests trying to book. They simply offer the help center online which only adds to time wasted and frustration for most people and they go somewhere else.
A potential member could not get id verified and had so much trouble she said they would just have to stay in a hotel instead so as a host I will lose her reservation and AirBnB will lose her membership. I messaged her the number and AirBnB automatically hid it from her. She is so frustrated and was already hesitant to try out AirBnB so she will go back to simply calling a hotel for a reservation.