Just had a Guest cancel because he didnt read the T & C's and relize i didn't take pets.
Allthough the booking is 6 weeks away it was half term week and people wanting to go somewhere in Halfterm have probably already booked.
In reality all my guest could cancel with in 14 days of coming and get a full refund and leave me with £0.
Its a shame this is policy with ABB as everything else with the platform im very happy with.
If i cancel i get penalized, if guest cancels i get nothing thats not right.
Ive spoken to another letting company today who take full payment when the holliday is booked from the customer, if they cancel they only get there money back if the week booked is relet. Host still gets full money minus cleaning fee.
Come on ABB you need to protect your host who earn you the money more else they will vote with their feet and go else where.
1 more loss through a cancellation and im off.