I've only been hosting for four months but am having a bit of an issue with guests who are new to AirbnB.
They don't read the listing, they think they can arrive whenever they want and they don't seem to understand how AirbnB works.
My sister is a superhost and she won't accept guests who are new to Airbnb as she has had numerous problems with them.
As I'm new and trying to establish my listing I don't want to turn away these bookings and I also believe everyone has to start somewhere but I'm starting to come round to her way of thinking.
Just this week I've had people turning up three hours early, wanting to know what time breakfast is served (I don't serve breakfast), another wanting to arrive three hours early and demanded that unless I let him he would cancel, and another again, telling me (not asking if its ok) what time she's arriving (again before check in time).
I also had a guest a couple of weeks ago arrive at 11pm at night without any apology whatsover.
The check in time seems to be irrelevant as far as I can see! As its my home I can't do the lockbox and I like to be there to meet people.
I usually email guests a couple of days before they arrive to confirm that I will be there at the check in time but it seems that only the guests that have used Airbnb before actually respect this.
Anyone else have experience of this?
Thanks
Sharon