And - as I belive I said elsewhere, there's NO minimum definition (AFAIK) of 'breakfast' so does coffee and a granola bar or single prepacked muffin count? That's what one hotel calls breakfast.
I just spoke with a customer service representative about the lack of hosting tools needed to add information about new lodging taxes in Massachusetts. I asked when and how Airbnb would address the collection of new taxes in Massachusetts. She informed me that Airbnb is presently not permitted by the State of Massachusetts to collect taxes. She also informed that my only recourse as a host was to collect the taxes in person from the guest, or to use the resolution center to make a claim against the guest. She further said that the only place on the Airbnb hosting platform to inform the guest of these required taxes was in the house rules.
These options are a shockingly insufficient response to both host and guest obligations. Putting an added tax requirement in the house rules is tantamount to fine print "gotcha" fees for a guest, and puts hosts in the uncomfortable and inhospitable position of in-person tax collection without effective notice, or creating resolution center claims tailored to conflicts or misunderstandings with guests. None of this is the spirit of the Airbnb concept of "hosting," let alone "superhosting." As I guest I would be taken aback, and as a host I am not only frustrated and embarassed by the process, but also on a legal hook for tax accountability and reporting that Airbnb is not responsive to or interested in.
When I asked for a simple software adjustment to the platform - eg., a category like a pet or a cleaning fee, even to explain the taxes as upfront extras (and not automatically included in the price collected by Airbnb) I was referred to a suggestion form. I was also told simply to raise my overall price to accoutn for the new fees. I explained that that was an inappropriate and possiblly illegal response, as tax collecting and reporting requirements need specific notice and documentation. When I further expressed disbelief at Airbnb's lack of technological, adminstrative, or proactive legal response to this issue, I was told that Airbnb's terms and conditions provide me an opportunity to rent my space and that the rest was essentially my problem.
If anyone can let me know what more helpful response from Airbnb they have had about lodging taxes, I would be grateful to hear it. Also, how do VRBO and TripAdvisor compare in their support and platforms on this issue? Airbnb appears to be so monolithic now that their customer service is minimal and defensive. Shame on them. And shame on Gov. Baker for signing a law without forethought, lead time, or guidelines. Perhaps Massachusetts tourism industry will take a hit, as will again the ordinary folk trying to survive this economy.
I called DOR yesterday after seeing the Airbnb had added the tax automatically to our listing. I asked if the hosting platforms Airbnb, HA, etc are responsible to submit taxes on our behalf and she said NO we are responsible for registering with DOR and submitting taxes. How is it that we are all getting such different answers. Typical taxachusetts rushing to collect money without thinking everything through.
Maybe I haven't looked in right place but I've yet to see any change to my listings -but- the real problem is that portions of the tax are SO dependant on the individual listing location and configuration that I can't see ANY way that Airbnb can accurately determine the correct rate for a listing. They can provide the state and basic local option but not the CIF and wastewater parts.
BTW, I also think that even DOR isn't fully educated on how this convoluted mess works or should so the only person there I would trust is Jennifer Desimone (who is the point person for the STR tax).
Look at your listing like you were a guest checking out. My tax amount is correct and I am on the cape with the wastewater tax.
I will try calling DOR again to get ahold of Jennifer.
For example, I may be incorrect in this but I'd read that the wastewater tax only applies to those actually "on Cape" so any properties on other side of canal but within Bourne or Sandwich limits would be exempt, if that's true.
The other item that I can't see Airbnb being able to determine is the CIF (community impact fee) like Plymouth voted in, as it only applies to some types of property and not others.
BTW, I tried looking at one of my listings via "private window" and am NOT seeing any reference to taxes when I put in dates to get potential cost.
The other problem (not related to tax) was that I did search on "South Chatham" and see listings from Brewster, Harwich, etc. so mine are almost invisible!
Duh! The reason I didn't see the tax was because I happened to use a week that started in June so no tax applies...so ...tried one of my July openings and now see the tax...sort of!
BUT - it's not being calculated on the service fee which is required by law!!! It's only on the rent and cleaning fee.
Addendum: I looked at your listing for a week in July and the tax came to $238 which is correct for the actual rent to you, and cleaning fee, but was about $35 short because it didn't include tax on the serveice/booking fee.