Had to contact CS to authorize refund for guest cancellation (because the "authorize refund" button went away).

 

Two CS reps later I was treated to a new height of absurdity in the florid language style of current reps:

 

"I hope this message finds you in great health and spirit despite this panic-stricken season of the year."

 

Thanks... but, WTH?

41 Replies

Re: New heights of language absurdity

in
Chicago, IL
Level 10

Years ago a Japanese client asked me to do something for them that I couldn't. She wrote back and told me to "relax my severe". This is a fraise we still use at the house when trying to convince each other to do something. 

It is now obvious that they do not even bother to hire English speakers. They hire locals who use google translate. 

Re: New heights of language absurdity

in
NY, NY
Level 10

I’m totally using “relax your severe” from now on @Inna22 😊

 

I was standing in front of an older Swedish couple and holding my first baby while waiting to get off a plane.  They were staring (rather severely, as it happens) at me and the baby for awhile.  Finally the man mustered his English to make a remark.  “He is very kind,” the man said.

 

It took me a minute to realize he meant my daughter was a sweet baby who had been a good traveler and hadn’t made any fuss during the flight.


I still look at her occasionally and say, “He is very kind.”

 

Re: New heights of language absurdity

in
Chicago, IL
Level 10

@Lisa723 @Ann72 @Jessica-and-Henry0 I just did a backwards translation to Pilipino and it comes to

I hope you find this message in healthy health and spirits despite last year’s shock

 

Re: New heights of language absurdity

in
NY, NY
Level 10

@Inna22 🤦‍♀️🤦‍♀️🤦‍♀️

Re: New heights of language absurdity

in
NY, NY
Level 10

PS @Inna22  New heights of emoji absurdity - I used my phone’s emojis in my response, but because the site only has a man with a hand on his forehead, they translated it for me to indicate a woman is performing the action.

Re: New heights of language absurdity

in
Chicago, IL
Level 10

@Ann72 that is too funny!

Re: New heights of language absurdity

in
Oregon City, OR
Level 10

@Ann72 @Robin4 @Jessica-and-Henry0 @Sarah977 @Inna22 

 

So while I understood that CS reps were often not native English speakers, it never occurred to me that help requests and responses could actually be going through machine translation. This could explain a lot about the experience in general. And it would be so very Airbnb to think that would be fine.

Re: New heights of language absurdity

in
South Korea
Level 10

@Lisa723 

Since I first began training to become a professional interpreter 20 yrs ago, people I barely know would make a point of telling me that interpreters will be replaced by AI and machine translation so I should start thinking about a career change real soon 🤣 It still happens at least once a year. 🤣

 

Personally, I'm not worried at all 😁

Re: New heights of language absurdity

in
Oregon City, OR
Level 10

@Jessica-and-Henry0 it will happen. But not yet.

Re: New heights of language absurdity

in
Sayulita, Mexico
Level 10

@Jessica-and-Henry0  Yes, and back in the 50s when I was growing up, people said that in the future we'd all have robots to do all our housework. But I could swear it was me who swept up that dustpan full of dirt and dog hair today and washed the sinkful of dishes.

Re: New heights of language absurdity

in
Oregon City, OR
Level 10

@Sarah977 I have two robot vaccuum cleaners and a robot mop. They work pretty well.

Re: New heights of language absurdity

Online Community Manager in
London, United Kingdom
Online Community Manager

I'm actually thinking of a robot mop @Lisa723, and it is encouraging that you are satisfied with it. I love the convenience of just pressing a button while I'm heading out and the robot vacuum doing its thing by the time I'm back. Then I do the mopping, but it might be time to free even more time.  


When is your ideal time for a holiday? 

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