Hello everyone! Requesting some feedback/guidance.
We just starting hosting about a month ago. We are getting really great feedback, however, our last guest left me scratching my head a little. She wrote a good public review, but even a better Private note and guest book writing (we have on our table). Her private note was detailed on what she loved and said it was one of her best stays ever, and that she would be back! Excitingly, I saw that she gave us an Overall 5-star rating, with 5-stars across the board (including accuracy) however, for Location she gave us 4 stars (?). This one surprised me as our location is in a very popular area, and was very close to the person they were visiting.
My question is, should I brush this off? Is there a way to learn more on "why" since the review/note was great, and location concerns weren't mentioned anywhere? We are early in getting our reviews, and this was our first that wasn't a 5 in every section.
Lastly, let me mention, that they were great guests, left the place very clean, and would definitely have them back.
Thoughts/advice?