Hi I am a new host. I am not gonna lie, I am a little butthurt by my last review. The last person cancelled. She praised herself at being a superhost in an ENTIRE HOME rental. She has never stayed or done a private room
She came down with her husband from the south.
Hotel prices nearby are going for 250 a night as I live in San Diego(Hotel Circle)
Now I am listing my 2 bedrooms(Together) ranging from 45-65 a night depending on occupants. She originally sent a message stating they had an infant. I told them this place wasnt suitable. the rooms are 10x10 and the there is a queen and a double. She was coming with 5 occupants. I was even nice enough to reduce the price to 2 occupants as 3 others cancelled.
She was stating the room wasn't very private as it was 2 doors down from the master. My home is built in 1960, it is not like homes in the south, that I grew up in, but they are alot pricier.
She made a review stating she had problems checking in, but she came at 9 pm when she strated she would come between 7-8. She waited outside for maybe 5 minutes but once she messaged me then I opened the door within 1 minute. This is all timestamped via messages and ring doorbell.
The lady appears to be very frugal as she booked a flight into LAX and did a 2 hour drive down to San Diego. Which is fine, I just dont know what she was expecting from a place that was 50 a night in San Diego. I also dont think she liked the fact that the living room and kitchen were off limits. Kitchen is ok for water, storage, and reheating. This was stated in the Ad.
Now she made a comment about the checkin not being clear. She had a keycode but she stated she didnt know where the entrance was. There was small 2 foot high dog gate in the front door and she said she wasnt sure if that was the entrance? There are only 2 doors to the front of our house. Garage and front door.
Overall she cancelled so no financial loss, but then this opened up another can of worms for us and concerns over unhappy guests wanting to have a hotel style treatment. So I am going to start sending out premade messages in regards to what to expect from a private room(For those who havent stayed in a private room for AirBNB).
We are new hosts and I just felt that I needed to vent. The other thing is while the other guests have been very pleasant and happy about the cheap costs. Many of them use this place just to sleep during their vacation. The money isnt necessary, this is just a hobby for us.
Would be up to intake input as well. Thanks Everyone
Cliffs:
Lady and her husband are frugal and asked if I would accomadte them on blocked dates with an infant(Which I dont allow)
6 hours prior to checkin 3 guests had cancelled flights so I reduced their booking to 2 people to be nice
Came at 9pm. She stated earlier, she would checkin at 7-8pm
left a review stating that my check in instructions arent clear. They waited 5 minutes max outside even though they had a passcode
Unhappy that private room was 2 doors down from master bedroom. She stated it wasnt very private.
Cancelled booking. I still got money
New host so needing to vent and input from others.