@Lizzie
I am late to this game as I was searching out how to respond to a host who doesn't leave reviews when she's a guest. And it turns out, she doesn't leave reviews when she's a host either.
While I shut down my AirBNB during the early part of the pandemic, after starting back up in July, I have been hard-pressed to get guests to leave reviews. I'm not making the 50% cut off which puts my Superhost status in jeopardy. Personally, I don't think it's fair to penalize hosts for the lack of an action by guests; something completely beyond our control.
I have a simple solution for people (hosts and guests) who don't leave reviews.
Guests and hosts who do not review at least 75% of their stays will earn a badge that identifies them as a "Non Participant" in the review process.
Guests earning this badge will lose the ability to Instant Book, so the next time they try to IB a location, they receive the following pop-up:
"We have suspended your ability to Instant Book due to your lack of participation in the review process. If you would like your Instant Book abilities restored, please make sure to maintain a 75% review rate."
The hosts should also receive a pop up with the guest's reservation request that gives hosts the option to decline their reservation, penalty-free.
"This guest has been identified as someone who does not consistently participate in the review process. Do you wish to decline their reservation request without penalty? [ ] Yes [ ] No"
If the host declines the reservation, the guest should receive the message,
"This host has declined your request due to your lack of participation in the review process. To avoid this penalty, please make sure to review at least 75% of your stays."
Hosts earning this badge will also lost the right as a guest to Instant Book and the same pop-up alert should show up for any hosts they try to book with. Furthermore, any guest who books with the host will receive a pop-up message saying:
"This host has been identified as someone who does not consistently participate in the review process. Do you wish to continue your reservation with this host? [ ] Yes [ ] No"
If someone doesn't review 3 consecutive stays as a host or guest, they are suspended for 30 days.
If you're not willing to do something like this, you need to remove the review penalty from Superhost requirements. It's absolutely improper to penalize a host for the actions, or lack thereof, by guests.