Hi All,
I recently had a horrible experience with a guest.
He was in town for a concert and had far too good of a time. He came to my home around 230am, being very loud and incondiserate of myself and other roommates. I woke up the next day to find that he had urinated all over my bathroom. His dog pooped on my carpet. He was alseep on my couch, which I later found out was because he spilled a large amount of alcohol on the mattress and it was soaked. He ruined a rug that was in the room and stained all of my towels. I had pictures of the bathroom and the mattress.
For all of these reasons I charged him an extra $70. $35 because I couldnt host the next day and $35 for cleaning. Airbnb had to step in and mediate and favored the guest.
Support suggested I include a cleaning fee moving forward. I do not want to do this though, because guests previously were never a problem.
Any ideas on how to move forward? At this point I'm very angry with Airbnb and am considering not hosting any longer.