No response from airbnb for a oven broken by a client to be refund

[Rafa-And-Ghis0]

Hi all !

I'm trying for one week to have a response from airbnb for a oven broken by a client (August 3, 2019). The last two clients didn't have an oven, and now I bought one to replace the broken one and need to be refunded by airbnb insurance. But after 5 calls to the airbnb support, 5 messages to the support of the airbnb system, I have no responses, there as been 7 days that I have passed by with no follow up from airbnb. What do you suggest ?

Thank you !

Ghis

[Emiel1]

@Rafa-And-Ghis0 

Did you report the damage by following the procedures as mentioned here ?:

https://www.airbnb.com/help/article/264/what-do-i-do-if-my-guest-breaks-something-in-my-place

best regards,

Emiel

[Rafa-And-Ghis0]

@Emiel1 , yes we did make the request thru this process, but with no response.

Thank you !

Ghis

[Jeff158]

@Rafa-And-Ghis0 

You do realize that airbnb only pay out the secondhand value at the time it was damaged.

If its 3yrs old its only worth about 20% of what you paid for it.

5yrs old and its not worth anything.

[Rafa-And-Ghis0]

@Jeff158 , this is amazingly low. The oven replacement is 1700$. The guest and airbnb need to pay, we don't have this money. 😞

[Rafa-And-Ghis0]

Hi ! Does anybody know about lawsuit againts Airbnb, can we do it in our city/country ? thank you !