Hi all !
I'm trying for one week to have a response from airbnb for a oven broken by a client (August 3, 2019). The last two clients didn't have an oven, and now I bought one to replace the broken one and need to be refunded by airbnb insurance. But after 5 calls to the airbnb support, 5 messages to the support of the airbnb system, I have no responses, there as been 7 days that I have passed by with no follow up from airbnb. What do you suggest ?
Thank you !
Did you report the damage by following the procedures as mentioned here ?:
You do realize that airbnb only pay out the secondhand value at the time it was damaged.
If its 3yrs old its only worth about 20% of what you paid for it.
5yrs old and its not worth anything.