Not getting text notifications for enquiries or booking requests

[Elaine116]

I know this is an old and recurring conversation but I can't find any solution to this in previous posts and I'm getting nowhere with Airbnb support over this and wondered if anyone has found a solution to not receiving text notifications?

I have both email and text notifications selected. I get email notifications no bother but I don't get text notifications for either an enquiry or a booking request. Strangely, I get a text notifcation of any subsequent message the enquirer/booker sends but not for the original enquiry/booking request. I've had suggestions from Community Experts to untick the settings, log out, log back in and tick them again and also to clear my cache and try again, neither suggestion worked so I was to be transferred to a Specialist Airbnb Support Agent. All I got from them was a link to the help article on managing notifications!!!! Can anyone help?

[Gordon0]

Help, no, @Elaine116, but I was in exactly the same situation a few years ago.

I spent days - weeks even - on the painful customer services merry-go-round, going through what I assume you are experiencing now.  Having been told repeatedly there wasn't a problem, I was determined not to let it drop. 

Eventually I managed to get through to a more senior Airbnb employee who managed to get it fixed. Start to finish, about six months.

Have you tried escalating via Twitter? 

[Elaine116]

Thanks @Gordon0 . I think I will give up if it's going to take six months!

I've been told that it has now beeen passed to their technical people to resolve. I won't hold my breath but I will hope!

[Sarah977]

@Elaine116  Like Gordon, I also experienced this issue a few years ago. One day I just stopped getting text alerts. 

Of course the CS rep started  out with ridiculous suggestions like "Maybe your text inbox is full" (duh, I 'm not that stupid) or it must be a problem with my phone provider, but after a few back and forths he deigned to actually consult the tech team, who confirmed that it was a problem on their end. 

It took about a month to get my text alerts back, but I imagine it would take much longer now, given how their customer service has slid off the cliff.

At least you've been told it's with the techies now, so hopefully you'll have the texts back sometime in the not so distant future.

[Francesca18]

Yes got the very problem. How did tech cure it.? Anything we could have done?

[Sarah977]

@Francesca18  Oh, I have no idea what the tech dept. did. One day I just started getting text alerts again. There was nothing I could have done myself to fix it. In the meantime, I just had to check my account a couple times a day to see if any requests or inquiries had come in. 

But one thing I would suggest- stop calling them. Calling seems to be worst way to get any action. Message them instead. In the first line of your message, write "TECH ISSUE." Then go on to explain. 

I can't guarantee it'll work, but it might have a better chance of being passed to the tech team and fixed.

[Francesca18]

yes having this very problem have called about 4 times re this have lost bookings and am really rather cross.