Since the beginning of August 2021 we no longer receive any incoming email from the ‘express’, 'automated', ‘hello’ and ‘noreply’ Airbnb email addresses (this means we no longer receive reservation confirmations, payment confirmations, any communication from our guests or account updates. I'm also sure that 'Community-Support' won't be coming through anymore either). Only ‘Host News’ emails coming from the ‘discover’ email address are currently being received by us.
If it wasn't for logging in to our account after receiving an SMS notification of activity on our account, we would be entirely unaware of someone checking in. I can see this eventually going wrong, with us not being aware of a very last minute reservation due to not seeing it via the Airbnb app on our phone or receiving two duplicate last minute reservations due to noticing the Airbnb reservation too late.
We have already called the support team in the Philippines at the beginning of October. They told us to delete all account notifications regarding 'Account Activity and Policies' and 'Guest and Host Messages'. Then sign out, sign back in again and re-tick everything. It didn't help. Support had no other solution unfortunately.
And no, those emails are not in our spam folder, not being deleted or blocked by our provider before reaching us. The problem lies solely with Airbnb. So, if there is someone, somewhere at Airbnb who knows how to solve this without deleting our account and re-joining (!) please, shout out loud…..