I hate to say this, but I have literally no complaints about anything Airbnb at all. Susan in Dublin is going to hate me for this. (Love you, Susan!)
Got the usual assortment of cancellations. Those I had before May 31st got full refunds; the rest got 50%. Nobody whined, and Airbnb didn't nag me to refund the rest. The vacated dates were all re-booked within a matter of hours, though, so I've been refunding the cancelled guests. They seem pleased.
One would-be-returning guest asked if she could have a special flexible cancellation policy if she booked - IN JULY, THE BUSIEST MONTH OF THE YEAR - and I said no. Someone else booked her chosen dates a few minutes later. I will admit to a very pleasurable moment of schadenfreude there.
Three other guests took their bookings from this summer to next summer. Didn't say a word about the higher rates for next year. I'm awed by people who can plan that far ahead.
What else? The payouts have been arriving on time, if not early. My guests have all been super polite, if not downright friendly and amusing. One of my current guests asked on Sunday when the garbage would be picked up. I apologized and said I would get someone in the next day. Turns out he hadn't noticed and wasn't complaining - just wanted to know.
Hang on, I do have one complaint! I don't give out keys. My doors won't accept any kind of smart lock, I hate to try to keep track of keys, and no one locks their doors in the Maine woods in the summer anyway. But two guests in a row have asked for keys because of their "valuables." I didn't tell them there are a few things in the house probably worth more than anything they could bring with them. I just said they could have a key. I hope that after a few days they'll get so relaxed they'll forget about the stupid key.
What a dull post this is. Now I understand why newspapers never report good news. I hope you haven't fallen asleep by this point, but that if you have, you'll have a good nap. You've earned it.