@Robin4
I'm well thanks, apart from the truly miserable weather we'e having here. How are you?
Yes, I remember that outlier review thing being designed to pick up mistakes, but honestly, how often that that scenario happen? I've only had once incidence that I'm aware of, when a guest gave me 4 stars but seemed so delighted. I asked her for feedback as to why and she was astonished as she was sure she had clicked 5 stars. Airbnb did change it once the guest confirmed that, but this outlier system wouldn't pick up the difference between 4 and 5 stars.
What annoys me though is that when this was first announced, it was supposed to be in response to so many hosts' concerns that one unfair and really low rating could impact them significantly, even if all their other reviews were 5 stars, but it's not a solution or a response to that concern at all. It's kind of an insult to our intelligence if they think we will see it that way.
Oh well. Luckily I haven't had a retaliatory review in a long time, but to be honest, I don't usually ask guests to pay for small damages, even though these happen frequently. I can imagine it would be more of an issue if I did as, I have found in the past that if a guest doesn't tell you themselves that they've broken something, they tend to get very hostile when you bring it up.