Our property is not on Airbnb web site, how can you contact them to tell them??

Sue198
Level 1
Portugal

Our property is not on Airbnb web site, how can you contact them to tell them??

Just looked t check our property is on Airbnb website, cannot see it.  Checked all near by towns with in a 50 mile radius, how can we notify them to tell them this.   

2 Replies 2
Hanne8
Level 2
Larvik, Norway

Hello, 

Just want to inform that when I clicked in to your profile Ifounr your property, so it must be there 🙂

Regards

Hanne 

Robin4
Top Contributor
Mount Barker, Australia

@Hanne8

Clicking on a profile does NOT mean it will come up in a Listing search...it just means that it is an active listing. I just did an ingognito search and I could not find it even using your required filters!

@Sue198....Sue go into your stats and see if you are currently getting any views! If you are not then the 'views' graph will just show a flat line indicating that for some reason or other you are not visible in a search....nobody is looking!

There could be a number of reasons....

first check in your edit functions which will be on the left of the screen from your calendar....

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In this bottom left corner check that the box says listed and that the geen dot is lit. If it is the listing is visible from your point of view, you have not accidentally snoozed or de-listed it!

The other possiblity is, if you decline  a number of booking or enquiries that ABB considers excessive they will remove your listing or bury it in the search criteria.

If that is not the case then get onto Airbnb and you will find that they are in most instances polite, effective and eager to help get you back to visibility. The phone number for Portugal is...+351 30 880 3888 Alternatively you can contact them via Airbnb's Facebook page and asking a question! Soemone will get back to you reasonably promptly or via Twitter.

Good luck Sue, hope you can get it sorted out.

Cheers.....Rob