@Christopher961
Mate, with 18 reviews over two listings spanning back to 2018 I don't know that 'bleeding money every day' is an entirely accurate statement, but, from the way you have come here to the CC it is my perception that you are the architect of your own problems.
Sure mistakes happen Chris but, the sort of help you are going to receive from CX is directly determined by how you approach them. Getting stuck into CX with a big verbal stick, is the quickest way to get your ticket closed. You have to appreciate these guys are getting their heads ripped off every day! Everyone who comes to CX has a problem and most of them are angry.....they just want their issue fixed.
If you approach them in a gentle manner and ask them if there is any way they can help you over a hump in the road.....they will move mountains! Chris, I have been there, I have worked in Airbnb support, I gave it away in the end because I could not continue to handle the abuse that came with the position.
I logged off one night about 1.35am went down to Ade and said....'I am not going to log on tomorrow morning, I have, had enough!'.....and I had! I had enough of logging on in the morning and getting ...."Where in the f***k are you, what do I have to do to get some help around here?" Support is soul destroying!
Christopher, I don't know what triggered your issue, all I can say is, both your properties.....not 'all of them'...... just the two of them, are up and visible and are available for booking when I searched a few minutes ago.
Mate try to understand, hosting is not easy, it taxes us at times, I am not satisfied with everything that happens on the Airbnb platform, but it is making me money and as long as they do I will keep treating them with respect. Give it a try, you might find it will work in your favour!
Cheers.....Rob