I have been greatly stressed by Airbnb these last weeks.
Tried to contact them, 7-10 times and feel like chasing my tail on the call-centre that is their customer help line.
Staff there are totally unable to resolve my issue let alone answer my questions. I am infuriated by the inability to contact airbnb directly!!! I can't see a clear way to submit complaints to them either and am now thinking or pursuing legal action as an agrieved customer/client serving as a host. I have had a guest here since the 6th October, its now the 26th and I have still not received the payout. It just looks frozen in the future transactions part of the finance folders.
I found the details here on the site:
Processing time
After Airbnb releases the payout, it takes some additional time for the money to get to you. The average processing time for each payout method is:
ACH / Direct deposit: Up to 3 business days
Bank transfer or international wire: 3–7 business days
PayPal: Within 1 business day
Western Union: 1 business day (US Pacific Time)
Payoneer Prepaid Debit Card: Within 1 business day
Since reading this i submitted this as my last attempted message:
(I have sent multiple messages this week yet not received one answer!!)
I have had a guest here since the 6th October, it is now the 26th and i have still not received my £590, this has caused me a great deal of stress and inconvenience as well as financial hardship, I am copying this message to my email also to keep document of my final attempt to reach out for aid/assistance.
I have attempted writing 3 times already this week as well as spoken to the Call Centre twice.. They have been totally unable to help in any shape as they are just a call centre.. My email messaging has not been responded to and I would like to submit formal complaints and am thinking seriously now about progressing this as a legal case against Airbnb as I also believe I must be entitled to further compensation for this total lack of care/consideration of my needs as a customer/client of airbnb's service as a host!
I can not find in your resolution centre any info on how to contact airbnb directly or how to submit formal complaints procedures!
I am totally dissatisfied with this completely unsatisfactory level of service!
