Payout Failed Despite Successful Test Deposit

Brian11
Level 2
Málaga, Spain

Payout Failed Despite Successful Test Deposit

Has anyone had this problem? I had the payout test done by WorldPay successfully with a few cents deposited. Then after 2 weeks when Airbnb tried to pay out and got this message:

 

We tried to send you money but there was a problem with your bank details (Reason not Specified). Please verify your bank details and add them again as a new payoutmethod in your Payout Preferences.

 

Does anyone know what this means? If the test deposit worked, why did the payout failed?

1 Reply 1
Clare0
Level 10
Templeton, CA

Hi @Brian11, my suggestion for the fastest response is to tweet @Airbnbhelp.  If you are not on twitter, use the Contact Us Link and select My Question is About Something Else button. 

 

www.airbnb.com/help/contact_us