I never personally had a problem with payouts. Only if the guest stayed during a bank holiday have i ever had an issue.
Dont start any tirade. Take a deep breath and react calmly (i have practice in this). Think about how you would prefer someone to react to your request first.
I suggest direct messaging on Twitter (don’t put Airbnb on blast by posting publicly-give them a chance to respond just like you would want others to treat you).
However, there is no excuse for late payouts.
You provided a service and you deserve to be paid in a timely manner.
There is a tad bit of “off putting language” from call centers not based in the US.
I’m thinking maybe the representative that contacted you is confused and not you.
Don’t use big words or slang. It trips them up and then the representative becomes confused themselves.
Not being disrespectful to anyone that English is their 2nd language.
The call centers have verbiage that they are directed to say to all of your requests.
I realize that their response, “I’m sorry it’s confusing to you” is entirely disrespectful on many levels.
I have received responses similar to that myself. It’s aggravating at best.
Ask for a supervisor of whatever department you have contact with.
Call between regular US working hours (whatever your time zone is).
I have issues because i live in AK so most times my responses from Airbnb are from someone overseas.