As this is the second time and second time in a row that I have had payout problems, I thought I would mention it in the Airbnb community. The last time I had guests, I noticed my payout had completely disappeared. To be more clear, my guests were staying with me and when I checked there was no amount in the "pending" or the "completed" status under payments and payouts. I had to call Airbnb and spend over two hours before something was done and the money was "found" and paid out. I thought (hoped!) it was a glitch.
I now have current guests staying who checked in this past Thursday. As expected, I received an email Friday saying a payout had been issued. However, after the trouble last time, I thought I would double-check. Sadly, even though the email has a payout ID number, no payout has been issued. I have spent a total of 3 hours on the phone with Airbnb today (Sunday) only to be told that there is no one available in any department that can help me, however, they can confirm that no payout has been issued and "someone will get back with me." My guests have now been staying for 4 days of the 11 they have booked. As I have another case (not related to payout problems) that has been open for 34 days now with no resolution, I am very concerned when I hear "someone will get back with you."
The first or second CS person I spoke with assured me if I was willing to wait on hold for another hour, they would get me to the "right" department to handle the problem. Unfortunately, that did not happen. I was told the department was inundated with calls and no one could possibly help me. When I specifically inquired if other hosts were having problems with payouts, the CS rep told me they could not confirm that.
I'm feeling rather nervous,--is this something that is becoming a "new normal" for Airbnb now? I'm curious to hear other hosts experiences, please.
Julieanna