Payouts Paused, requesting identity verification but already verified loop! help!!!

[Vanquis0]

I received a notification when logged in stating that my payouts will be paused if I do not verify my identity, I click the link and my identity is verified, weird... I think nothing of it, 

I get in touch with Airbnb and after weeks of back and fourth every single message thread was closed by the representatives and the same message was repeated saying that I must verify my identity, I try to explain that I cannot as it says my identity is already verified and they just closed the thread. 

A few weeks later my payouts are paused. Airbnb customer service don't seem to be processing that the issue is not that I have not verified my identity but rather that although it says my identity is not verified when I attempt to verify it loops back to my identity is verified, (confusing right!) 

I've creating this conversation as I have guests scheduled to check in and do not one to ruin their holiday, but how can I host guests with no information, no technical possible solution and no valuable response from Airbnb? 

If anybody has experienced this or has a possible solution please help!!!

[Sybe]

@Vanquis0 I'm sorry to hear about this. I'm sending this to the team right now, hopefully we can find a way to break out of this loop quickly. They should be in touch with you shortly and if I get an update in the meantime I'll let you know!

[Sidnie1]

After 6 months I am still awaiting payment after varification have been made

[Luis-Rodrigo2]

My Payouts are Paused since September 7th 2022

I talked everyday to airbnb support and offered me to escalate my case, i talked to more than 100 people and no one has been able to help me.

No one has called me back to give a feedback....

So sad..!

Luis Rodrigo **[Personal details removed - Community Center Guidelines] 

[Y-Altagracia0]

Hi! I’m having the same problem, did you managed to solve the problem?

[Bhumika]

Hello @Y-Altagracia0 ,

Hope you are well! Can you elaborate more and let us know whether you connected with Airbnb Customer Support regarding your issue? 

We're happy to announce the Month of Celebration!

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