@Don-And-Emily0
Yes, it's very frustrating. We've had similar experiences and are, also in the process of ramping up our listings on other platforms.
However, you should be aware that Airbnb is not the only platform delivering substandard guests (not always, but increasingly so). I can tell you from first hand experience that VRBO also delivers a poor quality of guest. And their host support, in our experience, is no better than Airbnb.
Booking.com is another animal altogether. It offers everything. Flights, hotels, excursions. Anything bookabke. There is little, if any personal connection. It's just a booking machine. You're obliged to accept any guest that books your property (it's all instant book, no interaction between host and guest). And guests are obliged to accept whatever they book. There simply is no "host support" At all.
We (relisted) on VRBO about 6mos ago, after quitting them several years ago after a stream of horrible guests.
So far, we've received ONE booking. Otherwise, nothing. The one booking is in August. It was this booking that brought my attention to the numerous additional charges VRBO adds on, such as "payment processing" and "booking insurance". I've never received any response from VRBO when I've inquired what these charges are for. Others here on this forum, who are, also listed on VRBO have graciously provided some explanation of those charges, but VRBO has never responded to any ticket I've ever opened.
Also, as we have no reviews or history on VRBO, we're relegated to something below page 60 in search results, so it's doubtful we'll see much activity anytime soon.
So, think carefully about your exit strategy. We're focusing less on Airbnb, and more on other platforms, but it'll take a couple years to eliminate Airbnb entirely. In the mean time, we're unfortunately still largely dependent on Airbnb. For now.
After years of a great relationship with Airbnb, as it now descends into mediocrity, with declining quality of guests and declining host support, we've learned some important lessons about vetting guests, and nonexistent support. We have no illusions that any other platform will be any better. But we're better prepared now.
And like you, we feel sidelined, insulted, and frankly, cheated, by a company we helped establish here (we were among the first Airbnb's in the Balearic islands, and have a pretty stellar history, and over the years, have been one of airbnb's loudest cheerleaders here). But that time is over. Airbnb isn't what it used to be, and we're moving on. But it's important to be realistic and pragmatic about it.