Penalty for cancellations

Mark685
Level 2
Dunedin, New Zealand

Penalty for cancellations

Hi all, I notice that I have my room set up with a 24 hour notice period for new bookings, some people try and book the room earlier if the day is free in our calender but Im informed I have the right to either accept or decline the offer if I wish.

The issue I see is if I decline the booking I get penalised on the superhost qualification, I see it has to be about 88% and mine is now down to 93% by declining 3 on the day booking attempts. Is this fair?

1 Reply 1
Alexandra316
Level 10
Lincoln, Canada

@Mark685 I'd say a deline is a decline, regardless of when it happens. If you don't find that you can take same day bookings in the majority of cases, maybe change your settings so you no longer receive same-day requests. If you want to do this, just go edit your listing and select Availability then Reservation Preferences. Uncheck the box beside "For Instant Book hosts: Allow guests to send reservation requests without advance notice." That will stop these requests.