Pending Verification bank account

Pending Verification bank account

Hi all, 

 

I updated out payout method over two weeks ago now and it still says that it is 'Pending Verification'. We have guests who have been here for over a week and we still havent received the payment for that because of this process taking so long. 

 

Any advice?

 

Thanks!
Matt 

3 Replies 3
Clare0
Level 10
Templeton, CA

 @Ana-Y-Matt0 I would contact Airbnb directly so they can look at your account and get your payout method sorted out. 

OK thanks Clare! Can you advise on the best way to do this? Phone or Email? And which addresses or numbers are best? 

 

Thanks, 

Matt 

@Ana-Y-Matt0 Actually the best and fastest way to contact Airbnb is by twitter @Airbnbhelp.  Also, here's a helpful link Dave and Deb created for contacting Airbnb:

 

https://community.airbnb.com/t5/Tips-Tricks/Contact-Airbnb-A-How-To-Guide/m-p/16165/highlight/false#...