I have recently been having this issue over and over again about people booking the place for one guest and 7 do! Or sometimes even more. I get your booking said there is room for 8 but there are only 2 sets of towels “well you booked for one person so didn’t know there was going to be 8 of you!” That is what I feel like saying but I can’t I have to apologize and ask them how many towels do they need and they say 8 or 10 would be nice and I ask “how many people are there?” I had to invest in cameras to make sure they are who they say they are, which has happend I expect someone to be there and they booked it for someone that I could not contact or even verify that they could be there. I also had to invest in cameras to make sure they showed up with the right number.
I understand things happen and you mess up the booking I have done it my self but out of the last 10 bookings 6 have had this issue for me.
I am tired to rewriting my house rules and discriptions to say only geusts that are checked in are authorized and any additional guest will be charged for. I have also in my listing that there are cameras on the entrances to the house. People still lie and say they have fewer guests and I have to send pictures of them coming in the house to Airbnb, so they can have proof and just the number of people.
I send them a message before their check in to confirm how many guests will be showing up. I pay special attention to guests that are brand new to Airbnb, about how many people they will be with them on the reservation.
I still get more people showing up in the original booking was for!
Can anyone help me with what I need to do to get this to stop happening?
Thank you