Pet Fees and Deposits - Airbnb Enhancement Request

in
Holden Beach, NC
Level 2
145 Views

I have searched the forums and see that Airbnb provides no standard mechanism to charge a pet fee or to add a pet specific deposit.  This is a gap in functionality.   I had a bad experience with a guest and their pet.  Airbnb informed me that the standard security deposit and host guarantee do not cover damages or cleaning fees due to pets.   With the standard policies not covering pets, and no way for hosts to charge pet fees or deposits, this is a gigantic gap in functionality.    Yes, I know I can manually request additional fees after a reservation is paid in full.  This is not a managable process or an acceptable solution for hosts with multiple properties.

 

Airbnb development support: Please fix this gap and provide a standard means to ask gusts if they have pets and add charges to the reservation based on their answer.  I use other property management softwares that offer this functionality.

 

Community members, please reply in support of this enhancement.  Thanks.

6 Replies

Re: Pet Fees and Deposits - Airbnb Enhancement Request

in
Oregon City, OR
Level 10

@Jeremy708 there are large numbers of previous requests/complaints on this topic. @Airbnb has clearly demonstrated that it does not care and has no intention of addressing this problem. The best solution may be to not allow pets through your Airbnb listings and accept pets only on other platforms that support a pet fee and don't exclude animal damage from deposit coverage, etc..

Re: Pet Fees and Deposits - Airbnb Enhancement Request

in
Arkansas, United States
Level 10

@Jeremy708 @Lisa723 

 

I agree.

 

VRBO has adequate provisions for pets and it seems to work.

 

VRBO would also LOVE to list your property and will assign someone to help you get it done.

Re: Pet Fees and Deposits - Airbnb Enhancement Request

in
Berlin, Germany
Level 10

@Jeremy708 The many, many requests from hosts to add pet fees and other optional charges (e.g. meals, airport transfers) into the booking process have been met with silence. Making matters worse, Airbnb broadly considers anything that the guest calls an "emotional support animal" to be exempt from hosts' pet policies and fees, as though it were an actual trained service animal.  This might be part of the reason they don't offer a built-in pet fee. 

 

If this is a deal-breaker for you, it might be wise to shop around with other platforms. 

Re: Pet Fees and Deposits - Airbnb Enhancement Request

in
Auchenblae, United Kingdom
Level 10

I have 6 bookings this month that include pets, it would be so great if they could be included in the initial booking rather than having to make requests and offer the opportunity to hold a deposit.

Re: Pet Fees and Deposits - Airbnb Enhancement Request

in
Sayulita, Mexico
Level 10

@Jeremy708  You are beating your head against a brick wall. Pet friendly hosts have been asking for this for years and it has been ignored. Airbnb obviously has no intention of providing this feature.

Re: Pet Fees and Deposits - Airbnb Enhancement Request

Online Community Manager in
London, United Kingdom
Online Community Manager

@Jeremy708 

Hey everyone,

 

We’re very happy to share some details with you that have been recently announced! In the following weeks, Hosts will finally be able to add a Pet fee to their listing. 🙌 🐕

 

We really appreciate your feedback, so please share with the Community your first impressions on the new feature once it has launched. We look forward to hearing what you think. 😊

 

Thanks,

Liv

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