I could not agree more.
All I get now is the Philippines call Center and they won't transfer me anywhere else. I just called twice. All they suggest is that I keep calling in hopes that I might get a USA person. Ridiculous waste of time.
Of course, like the rest of you, I have asked them in the past to handle things but they have proven just to be incapable of it for one reason or another.
I have been on this platform for 8 years, I have 100s of positive reviews, I am a SuperHost... I short, I know what I am doing so I only call when something is particularly problematic or troublesome and, of course, anything like that requires a certain amount of finesse and expertise, which those in the Philippines call center, try as they do, simply do not yet possess.
Unfortunately now, in my experience, there is a considerable pattern of Airbnb saying "no" where it used to say "yes". With everything from basic good and responsive customer care and support to common sense thinking, Airbnb has shown less and less interest in being a company that responds to its users and appears to be devolving into yet another big company that does what it wants, whether that results in a positive and worthwhile experience for its users or not and without providing any reasonable explanation as to why they are saying "no".
I had hoped at least one dept at Airbnb would redeem itself once these missteps were pointed out but not the Philippines call center, nor the dept that deals with searches (my listing does not show up in a search of the town it is in), nor the sudden auto-lock on my account when I was far away in Austria that made it impossible for me to accept a reservation, nor the Experience team have done anything differently when glaring problems have been pointed out.
To have an auto lock on logins when someone uses a different device while traveling is so nonsensical that it's hard to know where to begin... Airbnb users travel, thus, don't auto lock them out for "security" reasons because travelers often use new devices in new locations when, you guessed it, traveling. Also, don't make the security check involve the Airbnb user's account phone number only because, while traveling to distant parts of the world, they might not have access to that phone number. These points are just so obvious and basic that Airbnb appears to have lost its common sense and, thus, much of its credibility. If that happens with enough users, it will be the slow demise of the company. And, how odd to go down that road, when saying "yes" is a) what the company used to do and b) not difficult to do when you apply the smallest amount of common sense to all these obvious problems.
