@Helen3 I have, Airbnb doesn’t take ownership to resolve.
It’s very much an attitude of pass of the risk to the guest even if we PAY Airbnb to protect us in fees.
Even this “community” is a method to get guests to “self serve” pass the actual labour to each other - rather than invest in proper customer service.
They shouldn’t even be giving out personal numbers in this way.
Other platforms like Lyft or Uber auto generate unique numbers to mask your number so the other party never has it.
Should a 3rd party call, it routes contact through the platform to protect all of us.
We’ve already seen the horror stories over the last decade when they don’t do this.
It’s why other platforms don’t give out your number. I find it disgusting that Airbnb hasn’t applied learnings in this context.
Any guest getting contact outside the platform - it should be an immediate suspension.
@Airbnb - this is your responsibility. Not the guest. Not the hosts to put PROCESS in place in protect us.