@Lydia94
Lydia, you are obviously a great host, you have over 160 reviews and most of them glowing about your hospitality and your listing....you are doing nothing wrong!
From time to time you are going to get guests that just cannot be pleased, and unfortunately that class of guest is growing because they don't come from a hosting environment, they come from a hotel environment where everything is a phone call away.
Please try not be too disheartened....you are better than that!
I did not look through all your reviews but I did look through about the first 50, and the common theme is, how good you are.
If this woman said something in her review that is demonstably not correct you can apply to Airbnb to have the review removed.
My feeling here is Lydia, let it go, we are not fools, the review will say more about the guest than it says about you! You have the track record and this guest will be seen like the soldier in the Independence day march....the only one in step!
If I was permitted to make a comment about you Lydia, don't bring private feedback out into the public gaze! Private feedback is just that, it is the guest making a comment that they felt may help you without alerting the world. A guest gives a lovely review and the host starts responding to all sorts of stuff that had nothing to do with the review and we all end up scatching our heads and saying.....'what was all that about'!
Just one last point, as @Ute42 has said, the only way the hosting community can better itself at what it does is, if we are all honest about our experiences. It is important that you review....after all how would you feel if a guest came to you who had three good reviews but, a dozen hosts would not want to have anything to do with him again! You would feel like you should have been warned.
Don't be specific, just say something along the lines of...."I found the guest to be a reasonable communicator but not really suited to a hosting environment and although I wish him/her well for the future would decline the opportunity to host them again!" That says it all, you haven't accused them of anything other than being a pain in the rear-end.
I have gone on for too long here but Lydia....get on with what you do best and let this one go....ok!
Cheers.....Rob