Pricing per person, per room

Deborah470
Level 1
Carine, Australia

Pricing per person, per room

Hi, I have set a price for the room. When you enter 1 guest, it's the room price. When you enter 2 guests the price increases by half ....this is standard I'm guessing. I have guests that booked under 1 person when there are two, and I accepted the price under 'instant book'. How do I retrieve the missing money?

2 Replies 2
Emiel1
Level 10
Leeuwarden, The Netherlands

Hello @Deborah470 

If before check-in: change the reservation

If after check-in: use the resolution centre, as probably changing the reervation will not work

Annette347
Level 1
Lydenburg, South Africa

Hi I also have a problem with the pricing. My base price is for 2 persons sharing. I have a booking for 7 guests and the calculation is only my base price x 3 days staying.  I do not understand how Airbnb's pricing works. Can somebody help me understand this?