I have been hosting for around 4 years and have had the same payout method the entire time. this week I am being told there is a problem with it. Has anybody else been told the same? I am assuming they have broken something as part of one of their infamous 'upgrades'.
I'm experiencing the same issues. It's asking me to update my payout method due to it being incorrect. The staff have advised me that it's a system error affecting multiple accounts. I don't often use that part of the platform (payout methods), but apon logging in to check the details I noticed it has been overhauled, maybe they broke something during that process.
Hopefully they get it back online soon, not getting paid sucks :-(
HiI’m having the same problem as a host. I contacted Airbnb and was advised that there is an issue impacting several customers. It’s frustrating.
All of Australia, thousands of customers and millions of dollars!
They aren't being fully transparent about this, or even slightly helpful.
I'm looking for an alternative hosting platform if anyone can recommend one suitable for WA.
thanks in advance
I got the same notification this morning. I think they have been hacked but didn’t want to tell people so instead they have asked us to set up the bank details again. I have used the same bank account for 4 years as well with no problem until today. It may mean that a hacker now has our bank details so setting up the same account information would leave us open to attack. Given Aurbnb’s on going lack of truthfulness it would be impossible to get an answer as to why it suddenly doesn’t work and if we should be concerned.
Same here, affecting about 4 accounts - and nothing has changed. Phoned, and am amazed by the lack of help given. They just told me to amend details on all the accounts, which have nothing wrong to amend. I suggested it was an AirBNB error, and they needed to get it sorted immediately, as my clients will not be happy with not getting paid all of a sudden. This matter needs to be amended urgently, and not by me having to re-enter bank details which are, and have been for a few years, correct, and then have to wait for 5 days for the accounts to get confirmed (again).
We have received the same notification this morning and like the others, nothing has changed with our bank account details. We are being directed to change our bank details to receive a payout. This is a third party site and we are concerned it’s not legitimate. Not sure what to do as the amount Airbnb owes us is substantial. HELP!
Yeah, it seems to be happening to all of us......but only Australian hosts by the look of it!
It looks like they may have been hacked. I am alerting the bank now!
Why in the hell do they keep on trying to fix things that are not broken!
I have been away from my computer for a few hours at Meals on Wheels and just returned to it. My payout preference is still showing as pending.
I was told it is a current system update and will be back to normal shortly.
@Kath has just now added another version of events...even CX have no idea of what is going on but have been told to bluff their way through.
This is bloody disgraceful. I know Airbnb will do anything they like to increase their profit but failure to pay hosts is hitting a new low. If this is not fixed in the next few hours and these payments released I think we need to post on sites like www. airbnbhell. com that Airbnb have stopped paying their hosts. A bit of negative publicity might stir them into action!
I just spoke to Customer Service & they let me know that this issue is with World Pay & only for Australia.
They suggested to not do anything (as nothing has changed) & Airbnb will email once rectified.