I have been a SuperHost with four listings for years.
On one of the listings, I recently had a guest with a dog who lied to me about his dog's breed. (He told me he didn't know what breed his sweet and kind dog was.) I screen the breed that someone brings. because I have two small dogs , which are Shih Tzus. I let everyone know this in writing and on my profile.
After he arrived, I saw that his dog was a Pitt Bull and he admitted to me that he was. His dog jumped on me and nearly knocked me over. Then his dog snarled at my small dogs and there was 30 seconds of barking before we grabbed them to safety. Before I knew it, he left, complained that his large Pitt Bull dog was victimized by my dogs!
I explained to AirBNB that he had a dangerous aggressive dog and I never would have accepted him if he had told me the truth. I showed AirBNB the texts where he misrepresented the breed and his temprament, putting us at risk.
Nevertheless, AirBNB gave him an almost 100% refund minus the one day he stayed there. I was not allowed to appeal. I was only given an automatic page to send Feedback about their review to which I received an automatic response.
I was stunned. I no longer want to do any business with AirBNB as I don't trust them to protect me from people who lie and exploit.
Can anyone answer the following three questions to help me?
1. Is there anyway to let higher management know the serious consequences of this unfair decision? I think they should know what is happening. They will now lose tens of thousands of dollars when I leave.
2. What are some other good websites to post any temporary rentals, should I even decide to continue in this business?
3. How do I take my listings off?
Thanks so much!