Problems

Martina11
Level 1
Turin, Italy

Problems

Hi there,
I have some issues with my apartment and I would like to cancel the reservation that I already have for the next months. Can I do that? How much do I have to pay? Thank you!
1 Reply 1
Clare0
Level 10
Templeton, CA

@Martina11 Depending on what the issues are with your apartment, you may have extenuating circumstances which would avoid any kind of cancellation penalties.  Read below on what Airbnb considers extenuating circumstances: 

 

https://www.airbnb.com/help/article/849/extenuating-circumstances-for-host-cancellations

 

But before you do anything, contact Airbnb to explain your situation and get their advice. 

 

https://community.airbnb.com/t5/Tips-Tricks/Contact-Airbnb-A-Community-Help-Guide/m-p/16165/highligh...