Hello @Elizabeth294,
Lovely to meet you.
Thanks for sharing your concern here about this, it is good feedback.
In terms of your point specifically about cancellations relating to Instant Book, a few months ago we shared an overview of responses to frequently asked questions regarding IB which might help you regarding when you can cancel. Here is the link to the topic: Answers to your top Instant Book questions.
I hope you find this helpful.
Thanks,
Lizzie
--------------------
Thank you for the last 7 years, find out more in my Personal Update.
Looking to contact our Support Team, for details...take a look at the Community Help Guides.