Airbnb send me an email after she checked in and told me that her payment has been decline. At that point I contacted Airbnb and asked what need to be done as my booking also included dinner. I don't want to be in a position where I am housing and feeding a family of three without being compensated - after all my listing is a business not a charity location. I was told twice on the phone and and several times on message that it si ok and that I don't need to eject them out that Airbnb is taking care of the matter. Even as the second day roll around, I still got the same answers from Airbnb.
To answer your question, she booked instantly because she had reviews by other host, who just started their airbnb so I assumed they gave her good review and recommend her to get good review from her.
it wasn't until her second day did an honest review showed up on her profile. Yet airbnb all along kept saying we will work this out with the client. Even when I called Airbnb to tell them my place have been torned apart and that she has allowed her child to poop and pee every where in my apartment, the Airbnb representative still try to tell him no don't eject her and let us contact her. I told them " Hell no!! - she need to leave now as I am not going to risk further damages" I had airbnb on the line when I told her she had to leave, but that I could not in good conscience make her and the children spend the night outside as she said she had no money. I help her load up in my car - took her to a hotel and paid for one night stay. All along Airbnb were " oh you're a great host....yada yada....." then turn around and slap me in the face with its BS damage coverage of $183. I didn't even ask for all the damages, just to replace the bed. I pride my place as a luxurious apartment with 1200 threads count Supima Cotton sheet as well as Boll & Branch Sheets and Pillows. The bed were top knotch Sativa bed. As I said, this apartment were set up for my mother who will reside there when she retire next summer. No expense were spare in setting up the apartment. Airbnb offer of $183 to replace a $1500 bed is a joke!!!
Yet I see that girl continue to book Airbnb after my place. How did she pay for it? I check with the lady before me - who told me she still haven't gotten paid for her hosting neither, yet airbnb continue to let her book it.
When I first start the damage claim, she aggreed to it right away - cause she knew what has happened. She knew her children poop and pee every wehre inc luding the bed - but wanted to make 5 payments....I coulnd't accept that as she couldn't even pay for her stay and the night at the hotel let alone the damages to my property. Then Airbnb took over " please be assured that we have Host Guarantee protection to help host in time of damages like this" --- blah blah blah - then turn around with a $183 offer to cover well over $2000 worth of damages.....
